Connecting/Disconnecting/Transfers
There are many ways you can connect new service, transfer existing service to a new location or stop your service.
Connections and Transfers
On the Web
You can initiate service directly on the internet from Western Union, a third party vendor under contract with the City Of Tallahassee to provide this service. There is a service fee and a $1.75 flat fee for security verification for this turn-on service.
You can transfer your utility services directly online from Western Union as well. There are no service fees charged by Western Union for the transfer transaction, but normal connection fees do apply.
By Phone
You can transfer your utility services by using our new phone services at 891-4YOU. Connection fees apply to transfers. Utilities cannot be connected by phone.
In Person
You can also initiate new utility service or transfer an existing utility account in person at the Customer Account Services office on the first floor of the Frenchtown Renaissance Building, 435 North Macomb Street, from 8 a.m. to 5:30 p.m., Monday through Friday. Frenchtown Renaissance Center info and map (PDF).
By Mail
Written request for new service or transfer of service should be mailed to:
Utility Customer Services
300 South Adams St. Box A2
Tallahassee, FL 32301
Written requests should include name(s), service address, drivers license or Florida ID number, Social Security number, and a date for service initiation or termination. Deposits for new accounts must be received before new service can be initiated.
By FAX
You can request a transfer of your utility account by FAX. FAX the completed form to (850) 891-0901. Deposits for new accounts must be received before new service can be initiated.
- Start Utility Services Form (PDF)
- Stop Utility Services Form (PDF)
- Transfer Utility Services Form (PDF)
Disconnects
On the Web
You can stop your utility services directly online from Western Union, a third party vendor under contract with the City Of Tallahassee to provide this service. There are no fees for this service.
By Phone
You can stop or transfer your utility services by using our new self-service phone services at 891-4968.
By FAX or Mail
You may also have your service turned off by faxing to 891-0901
or mailing a written request to:
Utility Customer Services
300 South Adams St. Box A2
Tallahassee, FL 32301
Deposits and Connection Fees
Are there deposits?
Yes, there are deposits required for each utility service. However, a letter from your previous or current utility company indicating at least two years of service with a good paying record may eliminate any deposit requirement. This letter should be presented at the time you request service.
Deposits will be returned after two years if a customer maintains a good payment record or when the account is closed.
Are there service connection fees?
Yes, service connection fees apply to utility accounts that are new, transferring or reconnecting due to being cut off for non-payment. These fees reflect the cost of performing these services for you.
| Service | Deposits | Connection Fees for New and Transfer Accounts |
|---|---|---|
| Electric Only | 140.00 | $18.50 |
| Water Only | $40.00 | $18.50 |
| Gas Only | $60.00 | $18.50 |
| Electric & Water | $180.00 | $37.00 |
| Electric, Water, Gas | $240.00 | $55.50 |