The Smart Metering Project
Imagine a future where you have more control of your utility use and where you will be able to more easily save energy, save water and save money. Imagine that your utility meters will be accurately read daily or on demand, and without sending trucks and staff into the field. Imagine that we'll be able to remotely pinpoint electric outages and water leaks allowing more efficient, quicker repair.
All that and much more are coming to you as part of the City of Tallahassee's, Your Own Utilities Smart Metering Project.
The City of Tallahassee and Your Own Utilities are dedicated to providing innovative ways to protect and enhance the quality of life in our community and to provide the best customer service possible. Following in line with this mission, the City of Tallahassee is proud to announce the roll out of our Smart Metering Project. The first phase of this project is the two-year program to upgrade all electric, water and gas meters in our service area to the latest smart metering technology.
Smart Metering Project Information Hotline - 1-800-557-2151
- Frequently Asked Questions and Answers for our Residential Customers
- Frequently Asked Questions and Answers for our Business Customers
- How Installation Works
Smart Meters – What are They?
Smart Meters are electric, gas and water meters that can transmit data directly to and from Your Own Utilities offices. As a result, meter readers will no longer need to come to your home or business to collect your meter data. The new smart meters will not interfere with any of your home or business electronics and will be installed by professionally trained meter technicians.
The Benefits of Smart Metering
Smart Metering will improve our services, provide new benefits to our customers and community and open a pathway to the future of Smart Customers and a Smart Utility
- Improved customer service
- Access to up-to-date customer information
- Access to better customer information
- Better power interruption management - we'll be able to automatically pinpoint outages for faster repair
- More efficient field operations - less staff and trucks in the field and less interruptions for you
- Automated Leak detection for water meters
- Improved theft prevention – everyone benefits
- Access to your billing and usage information via the web
- Access to helpful tools via the web including on-line energy audits and much more
- Smart Meters are will enable in-home information displays
- Pathway to future of smart home and business automation
For more information on the Smart Metering Project, contact us at 1-800-557-2151.
How Installation Works
You will receive a letter with helpful information in the mail 2-3 weeks before we come to your area. You do not need to be present for the upgrade, but we will need unobstructed access to your meter(s). A meter professional certified by the City of Tallahassee will knock on your door before installation to make sure that if anyone is at home they are aware of the installation. For businesses, the technician will check with the on site owner or manager before proceeding. FAQ's for Residential Customers. FAQ's for Business Customers.
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Electric and Gas Meter Technician |
Water Meter Technician |
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